Why Are Drive Thrus So Slow?

How long should a drive thru take?

Last year’s study indicated that the average drive-thru wait time hit 181 seconds, up from 173 seconds the year before.

According to the new study—an expanded version that incorporated 23 quick-serve restaurant brands, up from just seven in 2013—the average wait time reached a record high of 203 seconds..

Can drive throughs see you?

Yes, they have cameras. it’s how they know for sure someone is there and how they can keep an eye on traffic flow. Plus, it’s great for insurance purposes. Why do fast food restaurants park you when there is no one else in the drive-thru?

How does mcdonalds know when a car pulls up?

There is a sensor at the menu where you give your order that detects your car and notifies the attendant inside. … Your car’s picture is attached to your order. That’s how they can tell who has what order when there are two order taking lines, but only one drive up window.

How do drive throughs know you’re there?

How does the person at a drive thru know I pulled up? There is a sensor at the menu where you give your order that detects your car and notifies the attendant inside. All of it is automated through the computer these days. There will also be a camera that shows you and your car.

How Fast Should fast food be served?

FAST FOOD needs to be served on the next 30 MINUTES after you ordered.

Why is speed of service important?

Customers always come back to a business where they had the best experience. So, providing them with a high customer service speed attracts them back to your business. It impresses your customers and sticks them to your business such that they don’t have to look elsewhere as their issues are solved on time.

Who had the first drive through?

Red’s Giant Hamburg in Missouri opened what is generally considered to be the first true drive-thru in 1947, Money.com reports. A year later, In-N Out Burger opened a drive-thru that used a state-of-the-art (at the time) two-way speaker box.

Is it illegal to walk through a drive thru?

It’s “not” illegal, it’s more a Safety issue. The name by implication is “drive-through” as in a car, which can injure or run over a pedestrian. So go into the store if you want take out. Don’t walk up to a drive-through window.

Why do drive thrus make you pull forward?

They ask you to pull up so that they can collect your money while your food is being prepared in order for you to get your food and be on your way as quickly and efficiently as possible. In addition, someone else could drive up to place an order at any time. How do I order food at fast food restaurants?

How do you increase customer service speed?

4 Critical Ways to Speed up Customer Service ExperienceEnable More Customer Contact Channels. Create more ways for your clients to reach out to you. … Map the Customer Service Interaction Flow. Create better internal policies for smoother flow of operations. … Connect the Right Agent, for the Right Customer. Engage with your clients—in the right manner. … Measure Twice, Cut Once.

What is the healthiest drive thru fast food?


Which fast food is the fastest?

Dunkin DonutsDunkin Donuts is the fast food chain that has the fastest drive-thrus in America. According to a study done by industry publication QSR, Dunkin customers have to wait an average of 3 minutes and 37 seconds for their orders.

What is faster drive thru or going in?

Well, it is probably faster for you to stay in the drive-thru. Ok, but this is based on the amount of cars that are in line, past the order speaker and the policy of the business. According to people online, if there are more than 4 cars in line and they haven’t ordered, then it is faster to go in.

What should you not do in a drive thru?

32 of the Worst Things You Can Do in a Drive-ThruSpeaking too softly. Don’t be scared to speak up. … Yelling. … Speaking too slowly. … Speaking too fast. … Skipping the ordering box or window. … Not knowing what you want. … Using the drive-thru on your first visit. … Changing or adding to your order when you get to the next window.More items…•

Why do drive thrus take so long?

The quick-service restaurant industry is trying to meet demand for healthier and more complex items, hence the longer service times, Oches said. “The fast food operators want the drive-thru to be an accurate, enjoyable, fresh-quality experience, and they are willing to sacrifice a few seconds,” Oches said.

How can I speed up my fast food service?

Consistently servicing guest orders quickly, accurately, and with a smile is an ongoing challenge for restaurant operators.Improving / Maintaining Speed of Service. … Accurate forecasting. … Scheduling. … Train your cashiers. … Use Data and Reports. … Other ideas.

What is the slowest fast food restaurant?

McDonald’s. It might be fast-food royalty, but Mickey D’s boasts one of the slowest drive-thru times, with an average wait time of 284.05 seconds. Yikes! RELATED: Your ultimate restaurant and supermarket survival guide is here!

What is the average wait time at mcdonalds?

The announcements indicate a reversal of a years-long trend at McDonald’s. In 2019, the average drive-thru time at McDonald’s was 284 seconds, or almost five minutes, according to QSR Magazine’s annual Drive-Thru Performance Study. The figure represented an increase of almost 11 seconds over last year’s average time.