Question: What Does An IT Help Desk Do?

What does an IT help desk technician do?

A Help Desk Technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware and software.

A Help Desk Technician responds to customer queries to provide technical assistance..

What is the difference between a helpdesk and service desk?

A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as “how do I do X?”).

What does an IT job consist of?

Regardless of the sector they work in, IT specialists usually provide similar services related to software, hardware, databases, Web resources, networks and enterprise systems. Duties of an information technology specialist can include network management, software development and database administration.

How do I become a IT guy?

Steps to Becoming an IT SpecialistStep 1: Earn a Bachelor’s Degree. The BLS maintains that a bachelor’s degree in a computer-related field is the most common requirement for becoming an IT specialist. … Step 2: Gain Professional Experience. … Step 3: Consider Earning a Master’s Degree.

What do I need to know for a help desk job?

12 traits hiring managers look for in help desk job candidatesA real desire to help people. … Works ‘with’ and not ‘for’ the customers. … Positive and optimistic approach to problem-solving. … Creates and cultivates a playful and relaxed work environment. … Collaborative team spirit. … Passion for the product.More items…•

What does an IT support analyst do?

IT support analysts (also known as helpdesk analysts or technical support analysts) provide technical support and advice to IT users. Technical support (or IT support) professionals help resolve customers’ technical problems via email, phone, social media and in person.

What does an IT guy do?

IT, also known as information technology, indicates the transfer or other use of information through computers or computer systems. They are the people who test, build, install, repair, or maintain the hardware and software associated with complex computer systems in one or more locations. …

What are help desk duties?

Help Desk Job DutiesResponding to queries via chat, email, or phone.Training other staff members on troubleshooting and diagnosing problems.Writing, editing, and revising training manuals for new and updated software and hardware.Providing technical assistance for questions and problems.More items…

Who is an IT engineer?

IT Engineers are high-level IT personnel who design, install, and maintain a company’s computer systems. They are responsible for testing, configuring, and troubleshooting hardware, software, and networking systems to meet the needs of the employer. IT Engineers may also be required to train staff and manage projects.

What skills do you need to be a help desk technician?

The service desk status quo in 2015Customer service.Communication skills.Ability to learn quickly.Troubleshooting/problem-solving skills.Ability to work under pressure.Adaptability.Teamwork skills.Interpersonal skills.More items…

What certifications should I get for help desk?

5 IT Desktop Support Certifications Your Support Team Should HaveCompTIA A+ The CompTIA certification is one of the most prestigious IT certifications. … AppleCare Mac Technician (ACMT) … HDI Customer Service Representative (HDI-CSR) … ITIL Foundation. … Microsoft Certified Solutions Associate on Windows 10 (MCSA: Windows 10)

What makes a good helpdesk?

Being able to filter and prioritize takes patients, time management skills and knowledge. To build a strong customer relationship, your help desk agent should go above and beyond being friendly. The agent must be able to convey complicated process in an easy manner to help customers understand it easily.

What do I need for an IT job?

IT job requirements include strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems, and basic computer programming. Familiarity with electronic equipment, Internet applications, and security may also be required.

How important are IT help desk services skills?

Important skills for help desk support specialists include: Ability to explain technical information clearly. Ability to prioritize and multitask efficiently. Knowledge of call tracking applications. Collaborative team spirit.

What are the duties of IT support?

When compiling an IT Support job description, here is a selection of duties to include:Installing and configuring computer hardware, software, systems, networks, printers and scanners.Monitoring and maintaining computer systems and networks.Responding in a timely manner to service issues and requests.More items…

What qualifies as a skill on a resume?

Some important types of skills to cover on a resume include:Active listening.Communication.Computer skills.Customer service.Interpersonal skills.Leadership.Management skills.Problem-solving.More items…•