Question: What Do I Need To Know For A Help Desk Job?

What makes a good help desk?

A great help desk agent simply enjoys communicating with customers.

They know it’s essential to listen and understand before being heard.

Their natural teaching skills help customers understand the product enough to even solve issues on their own..

How do I become a IT guy?

Steps to Becoming an IT SpecialistStep 1: Earn a Bachelor’s Degree. The BLS maintains that a bachelor’s degree in a computer-related field is the most common requirement for becoming an IT specialist. … Step 2: Gain Professional Experience. … Step 3: Consider Earning a Master’s Degree.

How long should I stay in help desk?

two to three yearsThe general rule of thumb is that two to three years is probably the longest you want to be in a helpdesk role if you plan on moving up into a more specialized field. That is assuming that you are using such a position as a stepping stone.

What does an IT person do?

They are the people who test, build, install, repair, or maintain the hardware and software associated with complex computer systems in one or more locations. Some companies will hire several IT professionals throughout the world in order to maintain their wide range of networks of computer systems.

Is help desk a dead end job?

“Some people use it as a launch pad, and other people make it a dead-end job,” he says. The greatest opportunity for help desk technicians lies in their ability to learn about different facets of the business, “which makes them more valuable than a pure IT guy,” says Rosen.

What’s the next step after help desk?

The help desk can be a good training ground for juggling multiple issues at once – a vital skill for sysadmins. But, as a sysadmin, you’ll also likely be called on to bring deeper expertise in particular systems and tools than you do as a help desk tech.

What do I need to know to be a help desk technician?

Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals.

What do help desk technicians do?

A Help Desk Technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware and software. A Help Desk Technician responds to customer queries to provide technical assistance.

What does an IT job consist of?

Regardless of the sector they work in, IT specialists usually provide similar services related to software, hardware, databases, Web resources, networks and enterprise systems. Duties of an information technology specialist can include network management, software development and database administration.

How do I start my career?

7 Tips for Getting Into IT With Zero ExperienceRe-examine and Apply Your Past Experience to the IT Industry. … Get Industry Certifications. … Your Degree in Another Field May Be a Huge Asset. … Be Open to Starting at the Bottom. … Don’t Forget the Power of Networking. … Teach Yourself Relevant Tech Skills. … Look for Crossover Positions. … We can help you open the door to an IT career!More items…•

Is Help Desk stressful?

Typically help desk agents experience burnout from two sources: 1) repetitive routine requests, and 2) frustrated customers. The combination can lead to stress, unless the help desk personnel manage their responses well.

IS IT help desk a good job?

Quite frequently, rewarding IT careers start on the help desk. The support field is booming as companies continue to expand their operations and invest in technology to fuel this growth. … But more important, a help desk job can put you in a good position for future growth.